Refund policy

This policy details article 7 of the Terms. It applies to Menly subscriptions taken out by a Customer for a restaurant, monthly or yearly.

It describes a commercial guarantee offered by Menly. This guarantee is in addition to the rights the applicable law grants the Customer, in particular in Morocco and in the European Union, including the right of withdrawal where it applies, and never limits them.

A restaurant's first paid subscription, monthly or yearly, comes with a seven (7) day guarantee from the start of the paid period. During that time, the Customer may ask for this subscription to be refunded without giving a reason.

The refund is calculated on the amount actually paid for the period, pro rata to the days not used: the days of use, up to the date of the request, are deducted. For example, for a 30-day period and a request after 3 days of use, the remaining 27 days are refunded, i.e. 27/30 of the amount paid.

The refund ends the restaurant's subscription on the date of the request.

The guarantee applies only once per restaurant, to its first paid subscription: it covers neither renewals nor a subscription taken out later for the same restaurant.

After that period, a subscription is not refunded for a mere change of mind, except where required by law or in the cases listed in article 4.

The Customer may cancel at any time: cancellation stops the renewal, and access to the plan is kept until the end of the period already paid, except as otherwise provided by the Terms, this policy or the law.

Regardless of the seven-day period, Menly refunds:

• a double payment, meaning the same subscription paid twice for the same period: the amount overpaid is refunded;
• a major malfunction of the Service attributable to Menly that prevents use of the plan's essential features and is not fixed within a reasonable time after being reported: the refund covers the period during which the Service could not be used;
• any amount the applicable law requires to be refunded.

Menly does not offer online payment today: subscriptions are taken out and activated with the Menly team. Refunds are therefore not automatic.

To request a refund, the Customer contacts Menly by email at [email protected] or by phone or WhatsApp at 0710022159, stating the restaurant concerned, the paid period and the reason for the request. A request under the guarantee must be sent within the seven-day period.

Each request is reviewed by the Menly team, who let the Customer know the outcome.

An accepted refund is paid back through the same means of payment used to pay for the subscription, based on the amount actually paid.

This policy may change along with the Service. The update date appears at the top of the page; customers are informed of any significant change.